Historias : sugerencias
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Break the Rules and Bust the Budget
by James Nelson Gingerich
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The Doctor Gets a Shot
Lois is a patient in her forties. She doesn’t mince words, uses language you wouldn’t call “polite,” sometimes expects special treatment, and always calls me “Honey.” She has a number of chronic conditions, and we see quite a bit of her at the health care center.
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The Hug
Prior to the election in 2008, Maple City Health Care Center registered new voters. We put up signs in our waiting lobby and we used our digital signage system to encourage people to register. All the signs and the registration forms were in both Spanish and English. Our front desk folks asked each patient if they were interested in registering or needed to change their address.
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The Transformation
by James and Barb Nelson Gingerich
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Trading Tears for Smiles
The work of the medical assistants at Maple City Health Care Center is serious. Their job includes taking blood pressure, drawing blood, conducting lab tests, and giving injections.
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What We Didn't Learn from Yale
Over time, more and more Latinas who were pregnant sought care at the health care center. We became increasingly aware that many of them felt isolated.